Loyalty Programme

How it works

1. 1
   Order while logged in

   Guest orders don’t earn loyalty. Make sure you’re signed in before you checkout.

2. 2
   Earn 10% back (stamps)

   Each paid order adds 10% of the subtotal to your loyalty balance, and you collect a “stamp” (after any discounts & before delivery fees).

3. 3
   Redeem

   After your 5th stamp, you’ll see a “Use Loyalty balance” toggle on the Review Your Order page at checkout. Turn it on to apply your balance.

4. 4
   Use it all (no rollover)

   Your balance is applied in full to that order (up to the subtotal). Any leftover is not carried over. If your total drops below £1.00 after using Loyalty, we add a surcharge to bring it to £1.00

5. 5
   Balance resets after redemption

   After you use your loyalty, your stamps reset and your balance starts again from 10% of that order - and you also receive a new stamp.

The rules

• Logged-in only: you must be signed in to earn and redeem.
• Subtotal only: 10% is based on the order subtotal (after any discounts & before delivery fees).
• No double dipping: loyalty can’t be used together with a discount code.
• Use-it-all: when you redeem, your balance is applied in full; any remainder does not carry over.
• £1 minimum payable: If loyalty drops your total below £1.00, we add a surcharge to bring it to £1.00 or you’ll need to add items or disable loyalty.
• Refunds: refunded/cancelled orders don’t earn stamps or balance (any previously added amount may be reversed).
• No cash value: Loyalty stamps and balance are promotional credits, not money, and have no cash value. They cannot be withdrawn, sold, transferred, or exchanged for cash (in whole or in part). Redemption provides a discount only against the order subtotal at checkout.
• Terms and conditions apply

FAQs